Straight answers about how Sonara works for small businesses.
An AI receptionist answers your business phone with conversational voice, handles common requests like booking or hours, and escalates when a human is needed — so you miss fewer calls without hiring full-time phone staff.
You set hours, services, and either named staff or open capacity. On a call, Sonara checks availability, confirms the details with the caller, then saves the booking so it shows in your calendar and dashboard.
After checkout you can buy a local or toll-free number through Sonara, or forward an existing line. Calls reach the AI according to the rules you set.
It can take a message, offer to transfer to your forward number, or follow the behavior rules you configure in the AI script.
Yes. New accounts get a 7-day free trial with a card on file so you can test answering and booking before you are charged.
Starter is $100/mo with 400 AI minutes. Pro is $250/mo with 1,200 AI minutes. If you hit the cap, new callers hear a short message instead of a dead line. Healthcare practices should contact us — that is not self-serve.
Standard plans are for general business use. A Business Associate Agreement is available after review for clinics that need it. Contact us before routing regulated health information.
Sonara is designed to sound like a calm front-desk person. You control the greeting and name. Transparency requirements vary by place — you can include a short disclosure in your greeting if required.
Most teams create an account, pick a plan, attach a number, and set business hours and services in under an hour. You can refine the AI script later.
7-day free trial. Card on file. Cancel anytime.
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